what term describes the practice of giving customers the option to buy an item that is better than the one they are considering such as supersizing a meal or upgrading to a more advanced smartphone??
fundamental computer and telephone skills. basic e-commerce skills. specialized product knowledge. ability to use live chat. 1. Fundamental computer and telephone skills. All of the following are part of the customer service skillset for a customer service worker except _____. demonstrating a friendly professional demeanor.